Age UK Enterprises picks up customer care award on the two010 British insurance awards
Age UK Enterprises* scooped up the ‘Customer Care Award’ on the two010 British Insurance Awards, presented in front of two,000 people from around the induscheck outon the Royal Albert Hall in London.
Age UK Enterprises saw off festivalfrom well respected competitors to wwithin the hotly contested category. The judges singled out Age UK Enterprises for recognition, way to its exceptional service provided by Fortis (Insurance UK) to Age UK Enterprises’ circa 460, 000 policies’, in addition to for glowing customer testimonials with a ‘world-class’ customer satisfaction score of 8fiveper cent, and eightnineper cent of shoppers saying thon they mayrecommfinishAge UK Enterprises/Fortis (Insurance UK).
Commenting at the success, Gordon Morris, Managing Director, Age UK Enterprises said:
“Age fearEnterprises is delighted that Fortis has been recognised for the phenomenal customer support it provides to our customers during the contact centre. We choseFortis as our longer term partner in 2006 and since then it has continued to exceed the toplevels of service we pride ourselves on delivering to our customers.
“we occasionallysurvey our customers to be sure that we continue to decoratethe facilitieswe deliver across all spacesof the business. we're fortunate to work with Fortis who reply to the demands of our customers and continue to deliver remarkableservice delivery to over almaximum600,000 customer enquiries once a year during the Age UK Enterprises’ call centre.”
Commenting at the success, Barry Smith, Chief Executive,Ray Ban RB3187 Gold Frame Dark Green Lens Polarized Sunglasses, Fortis UK said:
“The achievement of this prestigious induscheck outaward is an actual testament to the commitment and difficultwork of the Fortis workersand the support we receive from Age UK Enterprises and that its customers. Also, the past year has been an indicationificant one for Fortis as we got appointed as Age UK Enterprises, the brand new force combining Age fearand assistancethe Aged’s commercial operations, sole insurance solutions provider for all policyholders. This,Ray Ban RB3026 Silver Lens Aviator Sunglasses, at the side of winning the buyer Care Award, demonstrates a huge move for Fortis and highlights our want to continue to construct our technologywithin the los angelester life market.”
Age UK Enterprises is a limited company that brings together the monetaryfacilitiesarms of assistancethe Aged (intune) and Age Concern. With over a million customers, it's among probably the maximumtoughmonetaryfacilitiesproviders for those in later life.
– ENDS –
*that is the trading name for Age fearEnterprises Lid and that is the trading arm of Age UK
NOTES TO EDITORS
Age UK is the brand new force combining Age fearand assistancethe Aged. The Age UK family features age Scotland, Age Cymru, Age NI and Age fearEnterprises – the trading arm of Age UK.
Age UK, a charitable company limited by guarantee and registered in England: registered office adclothe207-221 Pentonville Road, London N1 9UZ, company number 6825798, registered charity no 1128267.
AGE fearENTERPRISES
To fund its charitable activities, Age UK needs a proceedingflow of independent income. It seeks to succeed on this thru a balance of conventionalfund raising and trading activities.
The trading activities,Ray Ban RB3187 Brown Frame Resin Polarized Sunglasses, through Age fearEnterprises, (ACEnt) allowit to satisfy the wishes of older people, through products in particulardesigned to satisfy these needs; quality products this type ofs general insurance and attemptServices.
ACEnt incorporates: Age UK Energy, Age fearInsurance facilitiesand Age UK Guaranteed funeral plans:.uk/buy/age-uk-guaranteed-funeral-plan/ . go online to .uk/buy/ for details.
Age fearEnterprises is a part of the Social Enterprise Coalition; an organisation that represents a variety of social enterprises with the overarching aim of ladullpartiallynership for the creation of effective sector products, facilitiesand information-sharing networks to assist stimulate and inspire growth, progressionand sustainskillof social enterprises in England.
Age fearEnterprises Limited is authorised and controlled by the monetaryfacilitiesAuthority for insurance mediation (311438). Age fearEnterprises Limited is registered in England and Wales No. 3156159, registered office: Astral House, 1268 London Road, London SW16 4ER. VAT Number: 710 3843 66. Age fearEnterprises Limited is an entidependowned subsidiary of Age UK (registered charity No. 1128267 and registered company No. 06825798) and donates its internetincometo Age UK.
Age fearEngland (charity number 261794) has merged with assistancethe Aged (charity number 272786) to shapeAge UK, a charitable company limited by guarantee and registered in England: registered office adclothe207–221 Pentonville Road, London, N1 9UZ,Ray Ban RB3261 Black Frame Dark Green Lens Sunglasses, company number 6825798, registered charity no 1128267.
Age fearEnterprises is predicated at 4th floor, 207 – 221, Pentonville Road, London, N1 9UZ.
FORTIS (INSURANCE UK)
Fortis (Insurance UK) is a number one provider of award-winning non-publiclines, commercial lines and protection insurance solutions within the united kingdom. Fortis distributes a form of channels including brokers, IFAs, intermediaries, affinity partners and the web, in addition to through its retail strategy via its wholly or partially-owned companies (RIAS,Ray Ban RB3276 Metallic Grey Frame Dark Green Lens Polarized Sun, Fortis Insurance Solutions, Affinity Solutions Ltd, Text2Insure and that insureTECH Systems).
Insuring within the region of seven million customers and facing a form of partners, Fortis is recognised for delivering consistent and high-quality customer experiences and that is the one general insurer ever to succeed within the Gold popularfor Insurance in 2008 and a couple of009. on the top of two009, Fortis reported record non-life Gross Written Premiums of ￡80fivemillion and life New Annual Premiums of ￡1fivemillion having only embarked on the safety Market in 2008. The insurer employs almaximum3,000 individuals with a head office based in Eastleigh and others in Belfast, Bournemouth, Gloucester, Haywards Heath, London, Redditch,Age UK Enterprises picks up customer care award on the two010 British insurance awards_5194, Reigate and Stoke-on-Trent.
Fortis Holding is a globalinsurance company with a heritage spanning greater than 180 years. Ranked some of the highest 20 insurers in Europe, Fortis has chosen to pay attention its business activities in Europe and Asia, which together make up the los angelesrgest percentageof the worldwide insurance market. this is an undisputed leader within the Belgian marketplace for personlife and workerbenefits, in addition to a number one non-life player through AG Insurance. Internationally, Fortis has a robust presence within the united kingdom, where it's the third largest private car insurer. the corporate also has subsidiaries in France, Germany, Turkey, Ukraine and Hong Kong. Fortis has a robust track record in developing partnerships with key distributors in several markets and successfully operates partnerships in Luxembourg, Italy, Portugal, China, Malaysia, India and Thailand. Fortis employs greater than 10,000 people and has annual inflows of around EUR 1fivebillion.
Fortis’s assets include a 75% sabsorb AG Insurance; 100 percentof Fortis Insurance International; a forty five% sabsorb Royal Park Investments; and other monetaryassets and liabilities of variousfinancing vehicles.
Fortis (Insurance, UK) achieved top position for monetaryfacilitieswith Age fearcustomers within the 200nineUK Customer Satisfaction Index (UKCSI), conducted by the Institute of shopper Service (ICS). Fortis achieved an overall customer satisfaction index score of 8fiveout of one00 for its service quality against a countrywide average of seven4.*
100 percentof Age fearTravel claims customers surveyed, believe that Fortis treatedtheir claim in an even and reasonable manner. 90% of shoppers rated the time taken to succeed in a claims solutionin keeping with or exceeding their expectations. **
*Survey conducted with Age fearTravel customers who purchased a travel insurance:.uk/buy/age-uk-travel-insurance/ policy from Fortis.
**Age fearInsurance facilitiesclaims handling survey December 200nine- conducted by Critical Research.
locateout more about funeral plans:.uk/buy/age-uk-guaranteed-funeral-plan/ and travel insurance:.uk/buy/age-uk-travel-insurance/ travel insurance from Age UK.
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